Returns and Refunds Policy

Service Refund Policy

 

If you are unhappy with your order in any way, please contact staysharp@moletausa.com within one week (7 days) of receiving your order to discuss how we can make it right. Depending on the circumstance you may receive a Moleta gift card, a gift card from the manufacturer of your tool, a free resharpening and/or a refund. Refund considerations apply to the condition in which items have left our shop and are only applicable when tools have not been used and are shipped back in original packaging. Moleta is not responsible for damage of tools from the user including but not limited too; using tool within or outside of manufactures recommendation, damage incurred from how user stores a tool, placing tool in dishwasher, or accidental damage from dropping tool etc. Moleta is not responsible for items damaged or stolen in transit and recommends purchasing insurance for your package equivalent to the value of your tools. 

 

To apply for a Return or Refund for Sharpening Services

 

Send a photo of your items as they arrived. You must submit at least one photo of entire item to staysharp@moletausa.com along with your complaint. Include a closeup if you believe your items were ground or shaped incorrectly. Not sending a photo or sending a photo that does not clearly show the problem may cause a delay in the processing of your return or refund. Your items will be evaluated and you will be notified via email of the approval or rejection of your refund. This process can be done in person by calling or texting 262-787-8950 and arranging to meet one of our staff at 17000 W. Capitol Dr., STE 10, Brookfield, WI 63005

 

Upon approval, your method of payment will be directly refunded. You will be shipped any items, such as gift cards or additional mailing supplies for a re-sharpening as deemed appropriate by Moleta and entirely by their discretion on a case by case basis within thirty (30) days.

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Returning products bought from our website:

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If any items are misprinted/damaged/defective, please contact staysharp@moletausa.com within seven (7)  days of receiving your product and we will file a problem report on your behalf to printful.com. If your photo and complaint are accepted, you will receive a new item or a refund. Please provide photos of each item that shows the problem clearly. Not sending a photo or sending a photo that does not clearly show the problem may cause a delay in the processing of your return or refund. 

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Merchandise products are made to order using a drop shipping app. You can view their policies here:

https://www.printful.com/policies